Thank you very much for taking the time to share your feedback and for awarding us such positive scores across most areas. We are delighted to hear that you enjoyed our excellent location, well‑equipped apartments, and the friendly service at the pool bar. We are also pleased that you found the luggage storage service helpful and that our maintenance team resolved the door issue efficiently. Your comments are greatly appreciated. Regarding the cleaning of the apartment, we are truly sorry to hear that this aspect did not meet your expectations on this occasion. Cleanliness is an area we take very seriously, and your feedback is extremely valuable. We will review your comments with our housekeeping team to ensure greater consistency and to reinforce the standards that our guests expect from us. We also appreciate you mentioning the concern about personal items. Our cleaners are instructed never to remove guests’ belongings, and we will address this internally to prevent any misunderstandings in the future. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience. Kind regards, Customer Service Team